Operations Team Lead - Remediation Projects

Morson Talent

  • England
  • £400 per day
  • Permanent
  • Full-time
  • 8 days ago
  • Apply easily
Operations Team Lead – Remediation Projects
6-Month Contract (with possible extension)
£350 – £400 per day
Remote (UK-based candidates only)Morson Talent are recruiting for an experienced Operations Team Lead to oversee complex remediation activity within a large-scale programme. This role will suit an individual with a strong background in customer remediation, insurance remediation, or PPI remediation, combined with proven experience in operational leadership and performance management.The Role
You will be responsible for leading a team of around 12–13 people across multiple workstreams. The focus will be on delivering high-quality remediation outcomes, managing operational MI, and ensuring the team remains engaged and motivated during a period of significant change.Key Responsibilities
  • Lead and support remediation teams across complex case handling and operations
  • Take ownership of performance management, resource planning, and delivery of KPIs
  • Ensure effective use and interpretation of operational MI to drive improvements
  • Provide hands-on leadership to keep teams engaged and aligned to objectives
  • Oversee workload allocation across multiple remediation teams
  • Act as a key point of escalation for complex issues and case completion
Skills & Experience Required
  • Proven leadership experience within remediation operations (e.g. PPI, insurance, or customer remediation)
  • Strong operational management background with experience of leading teams of 10+ people
  • Excellent numerical and analytical skills with the ability to interpret and act on management information (MI)
  • Track record of delivering results in fast-paced, changing environments
  • Strong communication skills and ability to engage teams through change
Contract Details
  • 6-month contract with the potential for extension
  • Day rate: £350 – £400 (Inside IR35)
  • Remote working (UK-based candidates only)
This is an excellent opportunity to play a pivotal role in leading operational remediation teams through a complex period of change, while driving performance and ensuring quality outcomes.

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