Deputy Store Manager - Charity Retail
- Oxford
- £27,000-29,000 per year
- Permanent
- Full-time
Salary: £27,000 -£29,000 per annum (dependent on experience)
Hours: Full-time (37.5 hours per week, including weekends)Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pmAre you an experienced retail professional with a passion for people, purpose and pre-loved goods? This is your chance to make a real difference in the community while building your leadership career in the charity retail sector.A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation. This is more than a shop, it's a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.About the RoleAs Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store. You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.This is a hands-on, multi-faceted role that spans shop floor leadership, people management, operational coordination, and community engagement.Key Responsibilities:
- Support the Store Manager in all areas of store operations and deputise in their absence
- Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets
- Oversee shop floor standards, health and safety checks and day-to-day operational excellence
- Support stock control and ensure smooth coordination with the collections and deliveries team
- Contribute to financial performance through accurate till procedures and cost controls
- Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity's values
- Work collaboratively across the wider retail and support team
- Previous retail leadership/supervisory experience and a strong customer focus
- Strong leadership and delegation skills
- Excellent communication, organisation and time management
- Ability to work weekends on a rota basis
- Retail management experience in charity or second-hand retail
- Experience working with vulnerable individuals or those with challenging behaviours would be advantageous
- Experience supervising volunteers
- First Aid or Health and Safety qualifications
- Passion for sustainability and social impact
- Join a purpose-driven organisation making a difference in Oxfordshire
- Work in a values-led environment with a focus on community, inclusion and sustainability
- Help transform lives while developing your own leadership career
- Competitive salary and supportive team culture