Call Handler / Responder

JT Recruit

  • Derby
  • Permanent
  • Full-time
  • 1 month ago
Call Handler / ResponderDo you understand the needs of older and vulnerable people?Have you experience in a call centre?Then we'd like to hear from you….JT Recruit are working in partnership with a local Authority in Derby who are looking to appoint a temporary call handler / responder to join the team.The team is a 24-hour emergency TSA accredited monitoring and response service ensuring that vulnerable people have access to support at the end of the phone or at the touch of a button whenever they need it. You will provide professional call handling services and an appropriate level of assistance to all of its customers that have telecare alarms installed in their own homes.This service supports people who wish to remain living independently for as long as they can. It also brings reassurance to users by ensuring safety within the home. Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it.The Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.As part of the Carelink team the candidates will be expected to undertake the following duties
  • call handling services
  • responding to emergency situations including lifting uninjured customers using specialist equipment provided. (Full training provided)
  • carrying out safe and well checks to support vulnerable people living in the community.
  • installing and maintaining emergency call equipment in customer's homes
Due to the nature of the role some parts of the shift will be office based and other parts will require to respond to customers in their own homes during the night.You will be required to work • x 5 7.24 hour shifts with a 36-minute unpaid break on a rolling rota basis including weekends and bank holidaysShift times on a rota basis 07.00-15.00 Days, 15.00-23.00 Lates 23.00hrs - 07.00hrs Nights Hours are 37 per week Based at the Gatehouse Kedleston Road Derby (On-site parking available) Full training will be given.All candidates must hold a full manual driving licenseIf you can start immediate and hold a DBS check, then forward your application to becky@jtrecruit.co.uk ,who is a recruitment professional based at the Derby office and has been servicing the Public Sector since 2002, she focuses on building strong relationships and is dedicated to providing an excellent service and is highly motivated by the people she works with and the people she places.

JT Recruit