Senior Aftersales Advisor

Michael Page

  • Brighouse, West Yorkshire
  • £28,000 per year
  • Permanent
  • Full-time
  • 16 days ago
  • Apply easily
As a Senior Aftersales Advisor, you will play a pivotal role in delivering exceptional customer service within the industrial and manufacturing industry. This permanent position is based in Brighouse and involves managing aftersales processes to ensure client satisfaction.
  • Engage with customers across phone, email, live chat, and social media.
  • Turn complex situations into positive outcomes with empathy and efficiency.
  • Guide customers through our products and services with confidence.
  • Accurately log customer interactions to help track performance and identify trends.
  • Identify trends and share findings with the wider team.
  • Escalate any complex queries to senior team members.
  • Liase with the wider business to resolve complex issues.
Friendly TeamOpportunity to developA successful Senior Aftersales Advisor should have:
  • Previous experience with dealing with complex queries and complaints.
  • Confident communication and active listening skills.
  • Highly organised with the ability to work in a fast paced environment.
  • Comfortable in using CRM systems.
  • Positive empathetic attitude.
  • Experience of working in a manufacturing environment would be advantageous.
The employer is a small-sized organisation operating in the industrial and manufacturing sector. They are committed to providing high-quality products and services to their clients.
  • Discounted Gym Membership.
  • Permanent role with opportunities for career growth.
  • Monday - Friday 7am-4pm shift.
  • Supportive company culture in a small-sized organisation.

Michael Page