HIA Support Officer

Adecco

  • Twickenham, Greater London
  • £18.27-24.14 per hour
  • Temporary
  • Full-time
  • 8 days ago
Job Title: HIA Support OfficerLocation: Twickenham, TW1 3BZ - Full time Office BasedHourly rate £18.27 PAYE / £24.14UMB Per HourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP StartKey Responsibilities
  • Be the first point of contact for HIA enquiries, providing empathetic and informed support.
  • Manage and process documentation for grants and adaptive works.
  • Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors.
  • Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments.
  • Ensure contractor work meets specifications before authorising payments.
  • Prioritise urgent repairs and provide feedback following complaints.
  • Produce reports and maintain accurate records for insurance and audit purposes.
We're looking for someone who is:
  • Experienced in financial/payment systems and multi-disciplinary environments.
  • Skilled in raising invoices, processing payments, and working under pressure.
  • Empathetic and confident in communicating with vulnerable clients.
  • Detail-oriented with excellent written and verbal communication skills.
  • Proficient in using IT systems and databases.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco