We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Garth and HMP Wymott. This role covers both sites, with your time split equally between the two.This is a brand new, and rare opportunity to engage with prisoners on the wings and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own!You will be leading on health promotion and engagement with patients, managing your own time and clinics, and being responsible for patient outreach.Hours:This position is full time working 37.5 hours per week, Monday - Friday between 8am - 4pm / 9am - 5pm.Salary:This position is full time , you'll receive an annual salary of £28,247 - £ 32,346 per annum - depending on experience.How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checksWhat you'll be doingAs our new Patient Engagement Lead, your responsibilities will vary. Some of your duties will include:
Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments (and reduce non attendance), have vaccinations, tests etc
Be the first point of contact for complaints, escalating where necessary
Run patient focus groups, allowing patients to give feedback and raise concerns and listen to this to establish areas of improvement
Speak to patients on a 1-1 basis to discuss complaints and feedback
Work with patients across all pathways - primary care, mental, substance misuse
You will be the champion for health promotion - liaising with prisoners and the wider healthcare team
Listening to patient feedback and concerns, addressing where necessary and looking for solutions
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learningIt doesn’t stop there… we also offer:
Company pension scheme
25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
24/7 employee assistance helpline and financial assistance when you need it
What we'll look for in youThe Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:
we treat patients and each other as we would like to be treated
we act with integrity
we embrace diversity
we strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.Our new Patient Engagement Lead will:
Be an excellent communicator - this really is key as you will be speaking to loots of different patients (age ranges, cultures etc) as well as healthcare staff onsite
Any clinical knowledge would be a bonus
Ideally have experience within a prison or secure setting
Have excellent time management skills, and be very organised
Any complaints handling experience (from any industry) would be a bonus
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.All LocationsHMP Garth, HMP Wymott All Locations is a required fieldPositionAdministration and Business SupportAdvertising Salary£28,247 - £ 32,346 per annum - depending on experienceVacancy TypePermanentSchedule TypeFull TimeRewards & BenefitsFlexible workingPhysical and mental health supportRefer a friend schemeBlue Light Card, Boundless card and Costco membership eligibilityAward winning ED&I programmeTraining & DevelopmentBespoke induction, including our Introducing Health in Justice training course.Minute TrainingOur bespoke Learning Management System to address your learning needs.Apprenticeship pathways to study topics like:
Business Administrator L3
Data Literacy Level 3
Data Fellowship L4
Team Leader L3
Chartered manager L6
Senior Leader L7
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
