Customer Service Associate
Kellanova
- Salford
- Contract
- Full-time
- 25 Days Holiday plus 8 Bank Holidays
- 53rd week payment (an extra weeks pay in Dec)
- Annual bonus circa 6% based on performance
- Market leading pension
- Flexible Hybrid working (2 days working from the office)
- Serve as a single order management point of contact for assigned customers and sales teams.
- Manage fulfilment of customer orders to ensure consistent and reliable performance.
- Manage the customer order process and interaction from order placement to order receipt.
- Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns.
- Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel.
- Facilitate order management problem resolution including order hold/release, EDI/Invoicing issues, Pricing issues.
- Manage credit risk and order hold decisions.
- GAAP, SOX and audit requirements
- Trend analysis to drive continuous improvement related to order management processes and systems.
- Experience in Supply Chain customer service/logistics/planning
- Customer relationship management experience
- Computer skills, including experience with SAP, ERP systems and MS Office
- Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
- Excellent verbal and written communication skills
- Deep analytical and problem‐solving skills
- Strong negotiation and decision‐making skills