Retail Ops Analyst

• Effectively analyse sales performance, customer and cost metrics using data to support teams to create effective decision making and problem solving
• Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from CCE, sale, to new space / brand launches.
• Propose and implement initiatives to improve the customer experience whilst driving efficiencies. Coaching our teams to think differently about ways of working and making operational excellence the norm
• Build a strong working relationship with the WFM analysts. Collaborating to ensure that data supports scheduling efficiency and optimisation to allow teams to provide the best customer experience
• Analyse and visualise data to give recommendations to key stakeholders. Utilising data to create a story / opportunity to better manage time and processes, allowing for retail teams to focus on customer and team
• Understand the needs of stakeholders and use data to allow them to articulate/ prove what they are trying to achieve. Take an idea and make it happen with recommendations

• Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary
• A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels . Able to build strong working relationships across all areas especially with Retail Ops teams, Finance, IT and B&M
• All over the numbers. You are comfortable and able to provide reports and analysis of financial position and forecast , with a strong working knowledge of Excel and management and exploitation of master data
• Naturally pragmatic and solutions orientated. You find solutions in the data you analyse and can give clear guidance
• Knowledgeable of Retek, Hyperion, Salesforce, Oracle, JRNI, Medallia, My Workday as well as MS Office including Teams and PowerPoint
• A team player. You support the wider Retail Management and Operations team as a whole
• Able to analyse and visualise data to show recommendations to key stakeholders
• An example of our values, a trusted and respected colleague

Selfridges