Welfare Officer (Maternity Cover)
Randstad
- Manchester
- Permanent
- Full-time
- Provide the main point of contact for the Student Services support and welfare services.
- Provide 1-1 pastoral support and guidance to individual students and recommend appropriate resources.
- Facilitate academic support for students, via liaison with teaching staff.
- Manage a flexible caseload of students.
- Provide guidance to students with learning difficulties, mental health issues and/or disabilities and health conditions.
- Provide administrative support relating to the Student Services department and maintain accurate student records relevant to student support.
- Arrange and take part in enhancement activities and events.
- Work closely with the Admissions Team and Head of Service.
- 40 hours per week (Monday-Friday). However, some weekend work may be required to support at Open Days.
- Working hours can be flexible, and the role can be hybrid after training completion depending on student caseload and meetings.
- Knowledge of/ experience of working with students with mental health issues, autism and experience of providing 1-1 pastoral support.
- Knowledge of available support for students in Higher Education or an interest in this area.
- Excellent time keeping and time management skills.
- Good interpersonal skills with the ability to communicate at all levels, especially on the telephone and in writing, ensuring effective reporting of a range of information, which may involve the occasional provision of advice and the interpretation of procedures.
- A high level of accuracy in data inputting and maintenance of student records.
- The ability to plan, organise and complete own work activities/tasks and work independently when required.
- The ability to work quickly, accurately and remain calm under pressure.
- The ability to provide accurate and relevant advice in response to specialist enquiries from students, colleagues and other stake holders.
- The ability to complete work on time and to standards agreed with Line Manager.
- The ability to produce and assess straightforward data and information and to identify problems which will be highlighted to others.
- Knowledge of, and adherence to, the organisation's Safeguarding, Health & Safety and Equal Opportunities policies.
- Knowledge of the legal implications of confidentiality.
- Knowledge, experience and qualifications of Safeguarding procedures and expectations within Higher Education.