Data Platform Senior Operations Analyst

Kingfisher

  • London
  • Permanent
  • Full-time
  • 9 hours ago
Overview:We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!We are looking for a Senior Operations Analyst to join our Data Platforms team, to take responsibility for providing operational support to our data community, working with wider teams to investigate, manage and resolve operational issues, as well as deliver Databricks best practices. We're looking for somebody with a strong self-starter and proactive attitude, happy to turn their hand to different initiatives and projects, with a real customer focused approach to supporting our data community.This role will be based at our office in Paddington on a hybrid basis, with a general expectation of 2-3 days a week in the office. What's the job?:
  • Work with TCS colleagues and delivery teams to ensure that all data incidents are managed successfully and resolved within agreed timescales.
  • Work with the Service and Operations Manager to identify and develop improvements and automations that deliver an enhanced customer experience.
  • Ensure that timely and accurate incident and maintenance communication is available to colleagues.
  • Support in the delivery of audits and usage reporting.
  • Work closely with the delivery and platform teams to create a forward-looking capacity plan for the data platform.
  • Work closely with our Data DevOps, TCS and delivery team colleagues to identify and deliver improvements to the technical operational support that we provide.
What you'll bring:
  • A data-driven and collaborative practitioner, with experience working in a complex global organisation.
  • Experience in a Databricks environment, with a focus on best practice user query tuning.
  • Technical training experience, particularly in SQL.
  • Experience working in organisations with highly matrixed teams, with internal and external stakeholders.
  • Experience using data to identify trends, generate insights and problem solve.
  • Experienced in resolving issues, delivering improvement initiatives, iterating and evolving processes and ways of working.
  • The ability to work across multiple teams and drive overall success, independent of organisational boundaries.
Be Customer Focused – constantly improving our customers’ experience
  • I listen to my customers
  • I use available data to help make decisions
Be Human – acting with humanity and care
  • I do the right thing
  • I am respectful
Be Curious – thrive on learning, thinking beyond the obvious
  • I build and share new ideas
  • I try new things and share my learnings
Be Agile – working with trust, pace and agility
  • I have courage to be creative
  • Done is better than perfect, I aim for 80/20
Be Inclusive – acting inclusively in diverse teams to work together
  • I embrace allyship
  • I have self-awareness and a desire to learn
Be Accountable – championing the plan to deliver results and growth
  • I own my actions
  • I understand the Kingfisher plan and how it relates to my role
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at KingfisherWe also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.Interested? Great, apply now and help us to Power the Possible.#LI-KO1

Kingfisher