Field Service Technician

Service Innovation Group

  • Leeds
  • Permanent
  • Full-time
  • 12 days ago
We’re looking for Field Services Technicians based in or around the North of England to join our Locker Maintenance Team, supporting the service, repair and maintenance of our client’s parcel locker systems across the UK.This is a hands-on field-based role to maintain our client’s sites. Tasks include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to colleagues and subcontractors.At Service Innovation Group UK, we’re building an exceptional, committed team of talented experts who are passionate about what they do. With high ambition and a collaborative spirit, we innovate, support one another, and leave egos at the door.
As a B-Corp Certified company, we’re proud to meet the highest standards of social and environmental performance. We’re also officially recognised as a Great Place to Work and ranked among the top 100 best workplaces for women in the UK.Key Role Responsibilities
  • Diagnose and repair faults on parcel locker machines (APMs) to ensure minimal downtime and maximum reliability.
  • Carry out maintenance, hardware upgrades, and software updates to enhance system performance.
  • Install & configure computer software/firmware on electronic and electromechanical equipment.
  • Accurately log, process, and report on all repairs using company communication platforms.
  • Manage tools, spare parts, and components effectively, ensuring availability and compliance.
  • Provide technical support where required
  • Create and maintain technical manuals and service documentation.
*What We’re Looking For
We want problem-solvers with energy, curiosity, and drive—people who thrive in a fast- paced environment and take pride in doing things brilliantly.Essential Skills & Experience:
  • Similar experience in a Field service technical role on and be proficient in the use of hand tools and diagnostic tools - (e.g. multi-meters) and hand tools.
  • Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
  • Excellent communication skills (written and verbal), with the ability to deliver technical training to colleagues and subcontractors.
  • High attention to detail in quality control and documentation/callout reporting via customer application
  • Organised, able to manage multiple tasks and meet deadlines
  • Flexibility to travel across the North of England
  • Familiarity with parcel locker systems, or related service equipment is an advantage.
Benefits
  • Life assurance
  • 20 days annual leave + 8 bank holidays
  • Option to buy and sell holiday
  • Now pension or Stakeholders pension
  • Workplace Bike Scheme
  • Electric Car Scheme
  • Retail discounts through Wider Wallet
  • Employee Assistance Programme
  • Monthly well-being allowance through Heka (Variety of well-being products and services available including gym membership)
Service Innovation Group provides a wide range of services and activities, and they are all designed to highlight your product in a busy, highly competitive marketplace.We embrace all of the associated challenges and provide creative, effective solutions to ensure that retail execution never lets your brand down.We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.

Service Innovation Group