Head of Client Services
- Farringdon, City of London
- Permanent
- Full-time
- Lead a high-performing team managing top-tier global brands in the consumer electronics sector.
- Drive YoY revenue growth and client retention in a highly commercial environment.
- Work at the intersection of strategy, technology, and ecommerce influencing senior stakeholders worldwide.
- Oversee all brand relationships across multiple sectors and verticals, ensuring service excellence and measurable ROI.
- Coach and develop CRMs to hit and exceed revenue targets.
- Drive upsell and cross-sell opportunities by introducing new capabilities to existing accounts.
- Lead executive-level pitches, proposals, and QBRs with C-suite and VP-level decision makers.
- Ensure accurate forecasting and pipeline management through Salesforce.
- Foster cross-team collaboration with BDMs to spot and close new opportunities.
- Commensurate years’ senior account management experience in a results-driven, high-growth environment.
- Demonstrable track record leading high-performing teams in a sales or client services capacity.
- Experience in digital media, technology sales, ecommerce, or content syndication.
- Proven ability to launch new products, scale revenue, and manage C-level relationships.
- Data-driven mindset — able to forecast, analyse, and optimise with precision.
- Natural leader with a collaborative, hands-on approach to team success.
- Competitive salary and performance-based bonus
- Contributory Pension, Death In Service
- 24 days holiday (rising to 27) + bank holidays + birthday day off!
- Health perks: Medicash scheme, wellbeing apps (Calm, WeCare, FoothFairy) and enhanced parental pay
- Exclusive discounts: Perkbox, Tastecard
- Flexible working environment, including opportunities for remote work
- A collaborative, high-performance culture with significant opportunities for growth
- International travel and events attendance
- Sales incentives, evets and SPIFFS, dinner nominations (up to £100)
To be the leading content experience agency delivering, optimizing & differentiating brand content to an unparalleled global e-commerce network across industries. Because experience matters.Our culture:
Experience matters - not just for our brands, retailers and shoppers – but for our team as well. We value our people for who they are and for their knowledge, skills and experience as individuals and team members. We have taken great strides to ensure our people feel heard and empowered, leading to three consecutive years at a Great Place to Work and Sunday Times Best Places to Work.A fast-paced environment where everyone is focussed on succeeding – for the team, for themselves and for the business. Strong alignment on our strategy & goals is enabled through regular off-site touchpoints as a collective company, helping us stay accountable and visible to our mission. We do not believe in experts or titles – we value the ideas generated by our teams and individuals, and we are all accountable to stand over those ideas with clarity, evidence and rationale. Curiosity helps us constantly improve our offerings to be the trailblazers and never get left behind..:#LI-AR1#LI-Hybrid