Security Guest Safety Ambassador
- Edinburgh
- Permanent
- Full-time
- Competitive rate of pay
- Full and ongoing training with a view for career development.
- Modern and bespoke company uniform provided.
- Immediate access to our Employee Assistance Programme.
- Employee App, allowing access to the latest company announcements.
- Vigilant Reward and Recognition scheme. Each month, an employee is selected to receive a £100 voucher of their choice, along with a Certificate of Excellence.
- Always deliver a 5 - star guest experience
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
- Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality.
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage