Receptionist / Clerical Officer
- Newcastle
- £24,465 per year
- Permanent
- Full-time
- Interview date: 24th September 2025
- 37 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
- To be the first point of contact for all patients/visitors to the X-Ray Department, dealing with any queries quickly and efficiently whilst ensuring excellent customer service is adhered to at all times.
- To communicate effectively and efficiently with a range of multidisciplinary staff within the Radiology Departments and also within the wider hospital.
- To work within a highly efficient Receptionist Team ensuring good team working is maintained at all times.
- To carry out administrative tasks to assist the wider A&C team, for example, sorting and distributing post, distributing Radiology reports within the hospital, generating correspondence letters to referrers and answering telephone enquiries.
- To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
- To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
- To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
- To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
- To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
- To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
- Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
- A good standard of grammar, punctuation and spelling
- Basic IT knowledge.
- Knowledge/ appreciation of data protection.
- Good level of general education
- IT qualification (ECDL etc)
- NVQ level 2 qualification.
- Previous experience of reception in a comparable organisation
- Experience of general office/reception procedure
- Experienced in providing a service to members of the public
- Previous NHS administration experience
- Previous RIS experience
- Effective interpersonal/ communicative skills - able to relate to patients and a multidisciplinary staff
- Keyboard skills to RSA II standard or equivalent experience
- Basic numeracy skills
- Ability to prioritise/ demonstrate organisational skills
- Ability to multi task
- Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
- A good standard of grammar, punctuation and spelling
- Basic IT knowledge.
- Knowledge/ appreciation of data protection.
- Good level of general education
- IT qualification (ECDL etc)
- NVQ level 2 qualification.
- Previous experience of reception in a comparable organisation
- Experience of general office/reception procedure
- Experienced in providing a service to members of the public
- Previous NHS administration experience
- Previous RIS experience
- Effective interpersonal/ communicative skills - able to relate to patients and a multidisciplinary staff
- Keyboard skills to RSA II standard or equivalent experience
- Basic numeracy skills
- Ability to prioritise/ demonstrate organisational skills
- Ability to multi task