Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in London, SW1P.The position is a permanent contract.Role Overview:As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.Qualifications:Essential:· Educated to GSCE levelDesirable:· Vocational qualifications in a relevant fieldExperience and Skills:Essential:
Attention to detail
Excellent Microsoft Office skills
Proactive and self-sufficient
High level of discretion with the ability to handle sensitive information confidentiality
Desirable:
Previous experience working in a contact centre environment
Experience working with patient records and information
Duties and Responsibilities:
Triage inbound telephone calls to the contact centre, handling basic queries
Direct callers to the correct team or service, take messages where appropriate
Raise advisor call backs
Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
Register new patient referrals on our internal database
Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
Identify correct product code and quantity of prescription outstanding
Redeem paper and electronic prescriptions
Branch Staff: check and scan parcels before delivery
Promote, share and live the Bullen vision, objectives and values.
Any other duties which contribute to the success of the role and the business.
Hours of work:
9am – 5pm
Pay rate:
£27,495k
Interested candidates can send their CV toGap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the jobWhilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the futureBy applying for the above position and providing your personal data to us you understand that your data will be processed in line with our
