Lettings Manager

• Ensuring 100% compliance with regulatory standards
• Minimising void periods
• Negotiating rent increases in line with lease terms
• Minimising arrears
• Promoting investment and upgrading works
• Managing day to day maintenance and raising work orders
• Effective end to end management throughout the duration of the tenancy

• Detailed client information collection and due diligence including money laundering verification
• Detailed and objective client reporting following regular property inspections
• Efficient and detailed processing of any maintenance requests and contractor invoices
• Effective administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes
• Effective handling of utility notifications and the accurate processing of void period costs

• Promptly establish contact and develop an understanding of all new clients and their assets to facilitate an efficient handover from the Branch Manager/New Business Portfolio Manager.
• Exceed the expectations of your clients in terms of both customer service and asset performance.
• Uphold the highest levels of integrity by being objective, open and honest in all of our dealings while always respecting the confidentiality of our clients.
• Be proactive in your approach to resolving issues and ensure they are dealt with quickly and effectively.

• Driving licence
• ARLA or equivalent
• Minimum of 2 years' experience of property management
• Detailed knowledge of Edinburgh Lettings market
• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experience in the management of client relationships

• Previous management of a residential property portfolio under a portfolio management structure
• The ability to analyse the performance of residential assets and produce investment appraisals

Michael Page