Client Development Manager **Internal Applications Only

Culina Group

  • Coalville, Leicestershire
  • Permanent
  • Full-time
  • 2 days ago
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!Job DescriptionWe are currently seeking a Client Development Manager to join our Client Services team at our Corby (Geddington Road) site.As the Client Development Manager you will be responsible for handling the commercial negotiations that may appear during each trading year (ie. Changes to occupancy charges)KAMs adopt the agreed strategic approach to all clients whilst constantly reviewing their client's activities and proactively seeking opportunities to provide added value.Key Duties;
  • Provide client with high-level consultation that is over and above business as usual.
  • In consultation with the DoCS, deal with all typical commercial issues that arise in the course of a normal business relationship.
  • Ensure formal Client services processes are embedded into the existing KAM team; including client meeting booking, preparation and business development content.
  • Focus on the development and retention of KAMs at client site.
  • Provide coaching to KAMs to assist in the challenges of 'pushing back' to clients and addressing operational issues whilst ensuring relationships are not affected.
  • Guide and assist KAMs on a day-to-day basis to ensure all client communication is focused on our agreed client objectives.
  • To ensure direction set by DoCS is fully embedded into client site.
  • Ensure each local client services team is regularly reviewed to ensure we can maximise existing resource when new clients are won by the business.
  • Ensure existing client contracts accurately reflect the services we are providing using iForce's Variation Procedure.
Qualifications
  • 7+ years management experience within a commercial environment (non sales). Has previously worked for a Logistics and Fulfillment organisation for a minimum of 4 years.
  • Strong motivational skills in the development of staff through PDP or similar
  • Experience managing contracts including the preparation of legal documents
  • Excellent attention to detail key requirement.
  • Strong numeric skills (would not expect this individual to score less than 70% on our testing).
  • Gravitas and influencing skills to translate the big picture to all levels of client services.
  • Has fulfilled a national role in the past and therefore not fazed by multi-site, geographically challenging role.
  • Proven change management experience.
  • Personality traits - hunger, driven and someone on the career path.
Additional InformationAs part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
  • Annual Leave - Competitive holiday entitlement
  • Pension scheme - we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer
  • Life Assurance - x 2 your annual salary
  • Private Medical Insurance
  • Company bonus scheme
  • Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
  • Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
  • Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
  • Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Culina Group