Client Manager (Global Insurance Broker) – Cyber, Media & Technology Practice

• The Client Manager (CM) will provide full support to both the Client Executive and Broker, and management of the placement process – new business and renewals.
• This extends from client/intermediary/market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.
• This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge.
• As well as technical and administrative support, depending on seniority and experience, the CM may be expected to deal directly, and build relationships with, clients, intermediaries and markets, in order to ensure the timely and accurate processing of placements, and comprehensive servicing.

• Use significant risk expertise and knowledge of industry and carriers to develop placement solutions that meet client needs.
• Implement the Placement strategy to achieve growth goals and provide exceptional client service.
• Develop the go-to-market strategy and articulates the value of placement function and participates within pricing of services as applicable.
• Facilitate submission of coverage specifications and obtains quotes from carriers based upon the Client First Principals for Broking, being “Identify, Promote, Pursue, Handle, Continue Manage” transaction model.
• Bind coverage and is responsible for the accuracy of placement binders.
• Create and maintain relationships within own practice, insurance markets, clients, and underwriters to provide cohesive client service.
• Advise on changing insurance and risk management market conditions and informs client executives, client advisors, and/or clients of major developments affecting various types of products/coverage.
• Interface closely with client executives and client teams to support client retention and new business production.
• Drive senior placement/technical support activities on assigned accounts, such as ensuring procedural compliance, reviewing data and updating annual renewal exhibits, maintaining accurate placement system entries, to ensure contract execution as required
• Advise management about client issues or trends through clear and concise communication and participates in development of solutions

• The will to process instructions whilst working under pressure and desire to develop relationships.
• Confident and articulate verbal and written communicator.
• Strong organisational skills and an ability to multi-task.
• Previous or current experience working for an Insurance Broker.
• Building effective relationships with processing/fiduciary colleagues (both on and off shore) to ensure the clarity, and the prompt resolution of, queries and payments is crucial.
• The range of specific tasks and depth of CM involvement will be guided by experience and seniority. The CM role will encompass a range of different grades, dependent upon levels of responsibility and breadth of those tasks.

• Previous experience gained within insurance as an account handler/broker support, able to calmly process large amount of work with accuracy.
• Comfortable with technical and/or diverse instructions from renewals to invoices via docs, presentation and endorsements.
• Be resilient, happy to work in a busy and demanding environment.
• At ease with change as we keep growing with new clients.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan