Join our team as a Scheduling Coordinator at Lancaster Family Health Center at Lancaster in Salem, OR!Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.Explore our short clips, " are Yakima - WE are Family" and " ," for a glimpse into our dedication to our communities, health, and families.Visit our website at to learn more about our organization.What We Offer$17.99-$22.04/hour DOE with the ability to go higher for highly experienced candidates100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicineProfit sharing & 403(b) retirement plan availableGenerous PTO, eight paid holidays, and much more!What You’ll Do:Manage scheduling phone queue, transfer calls to appropriate staffSchedule patient appointments based on guidelines and provider availabilityVerify and update patient demographic and insurance informationNotify patients of schedule changes and adjust appointmentsAssess patient needs to meet with Patient Benefits Coordinator, schedule appointments as neededHandle daily scheduling work queues and provide patient outreachOffer backup support to Front Office positions as requiredMay perform Lead duties by acting as a liaison between line staff and the direct supervisor. Responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management.Qualifications:High School Diploma or General Education Diploma (GED)One year's experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferredBilingual (English/Spanish) required at a level 9Ability to prioritize work and handle various tasks simultaneously, with frequent interruptionsStrong interpersonal skills with the ability to interact with patients, providers, and staff in a professional mannerBasic knowledge of medical terminology is preferredBasic knowledge of the Epic systems is preferredBasic proficiency in Word and ExcelOur Mission Statement“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”Our mission celebrates inclusivity. We are committed to equal-opportunity employment.Contact us at jobs@yvfwc.org to learn more about this opportunity!
