
Ocean Freight Forwarder
- Salford
- £30,000-35,000 per year
- Permanent
- Full-time
- A salary of £30,000-£35,000 DOE
- Hybrid working after 6 months training and probation
- 22 days holiday rising each year.
- Life insurance
- Private medical insurance
- Cycle to work scheme
- Employee stock purchase plan
- Opportunities to grow your talent and develop your language skills in our multilingual offices.
- Access to training platforms for professional growth and development.
- Performance-based bonuses and additional benefits tailored to your location.
- Understanding and applying all necessary processes, documentation, and terminology involved in ocean exports and Customs.
- Coordinating shipments to meet customer Standard Operating Procedures (SOP), including booking approvals, pre-alerts, governmental filings, and invoicing.
- Collaborating with our international team and third-party agents to ensure efficiency, exceptional customer service, and creative problem-solving.
- Building strong relationships with customers, providing timely responses, and following up on issue resolution.
- Participating in customer business reviews and providing reporting and documentation support to both internal and external customers.
- Solid experience in Global Forwarding, specifically focused on ocean exports and Customs.
- Proficiency in Microsoft Office Suite is essential.
- A proven track record of strong customer service, with a client-focused mindset.
- Attention to detail and the ability to thrive in a fast-paced, deadline-driven environment.
- Critical-thinking skills and flexibility to adapt to ever-changing tasks and customer needs.