Customer Service Supervisor

UPS

  • Feltham, Greater London London
  • Permanent
  • Full-time
  • 22 days ago
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Company overviewMarken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.Job Purpose:To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies’ standards, providing support for team members, attending management meetings, meetings with clients if required, assisting auditors.Main Duties and Responsibilities:To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).Working with customers on daily basis with the aim of developing an excellent working relationship.Analysis of repetitive operational problems and development of possible service solutions.Advise customer latest booking times and documentation required.Booking shipment with use of Marken booking system.Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and SalesSupplying customers with Marken Service information,Potential customer information to be given to the Sales departmentKeeping Customer services team holiday, sickness, overtime recordsArranging Customers Services shift RosterAttending management meetings weeklyAttending meetings with customers if requiredAssisting auditors if requiredTraining Customers services staffOverseeing daily Customer Services operations and monitoring level of service provided for Direct to Patient (DTP).Qualifications:High school degree or equivalent and two years of customer service experienceSkilled using Microsoft Suite (Excel and Word) and knowledgeable with computersExperience working with key decision makersExperience of courier or freight industryExcellent communication skills, great teamwork and the ability to influence othersExcellent problem solving and prioritization skills essential.Flexibility in working hours is required – weekend coverage, ability to handle shift work is requiredEmployee Type:
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UPS