Sales Ambassador, Harrods

• Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
• Assist and support After Sales clients and provide maintenance recommendations.
• Participate in, and represent Piaget during promotional events and activities.
• Contribute in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the boutique performance.
• Provide exceptional standards of customer service surpassing client's expectations at every opportunity by following our “Piaget Touch” Art of selling.
• Ensure the highest level of service and care to all customers (both Clients and prospects).
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring repeat visits and client's loyalty.
• Resolve client's complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.
• Support the Boutique Management in any back of house/ administrative operations as requested and manage the day to day operations.

• Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
• Excellent communication skills.
• Show innovation and initiative in setting customer care standards.
• Enthusiastic, self-confident and self-motivated with positive attitude at all times.
• Successfully able to handle multiple demands and competing priorities.
• Be a team player and have a strong attention to detail.
• Able to work flexibly, embrace and manage change.
• Prepared to go the extra mile to achieve targets.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

Piaget