Floor Manager, V&A East Museum

Victoria & Albert Museum

  • Stratford, East London
  • Permanent
  • Full-time
  • 7 days ago
The RoleThis is an opportunity for an ambitious operations professional to help make V&A East's vision a reality. V&A East Museum, opening Spring 2026 in Stratford, celebrates making and creativity's power to bring change. Created with young people and rooted in east London's heritage, V&A East Museum explores what's shaping our world with the voices leading contemporary culture.We have reimagined our Floor Manager role, which is a hybrid role responsible for overseeing the day-to-day front-of-house, commercial and security operations at V&A East Museum; ensuring that visitors and diverse audiences feel welcome, engaged and safe, in line with the V&A's core values. This is a new kind of duty management role at the V&A, and there will be excellent opportunities for training and development to ensure we provide you with a career-enhancing skillset.This role will lead a team of front-of-house assistants working across gallery, retail, welcome and exhibition spaces and will be a key liaison with teams working across V&A East and our commercial partners. We are looking for people who enjoy and have experience of motivating and developing high-performing operational teams, and are excited by the opportunity to take a key role in bringing a new and world-class cultural space to life.This role will also play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.We are incredibly excited about the team we are building, and we are looking for forward-thinking, proactive and solution-focused operational colleagues with whom we can ensure the success of V&A East.
For more information, please read the attached job description.Full and part-time positions available, so please include the position you are interested in on your application form.We particularly welcome applications from those living in our surroundings boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.The V&AThe V&A is the world's leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:
  • To create a world class visitor and learning experience across all V&A sites and collections.
  • Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
  • Expand the V&A's international reach, reputation and impact.
  • To operate with financial and organisational initiative and efficiency.
  • Showcase the best of digital design and deliver an outstanding digital experience.
  • Diversify and increase private and commercial funding sources.
The BenefitsBenefitsGenerous pension scheme29 days plus bank holidaysFlexible working​Tickets to V&A exhibitionsSubsidised staff canteen25% discount in V&A shopsGive as you earn schemeBicycle loanED&I at The V&AAt the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:
  • The Guaranteed Interview Scheme - Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;
  • Providing an inclusive and accessible recruitment process.
  • Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.
  • Supporting employees and adjustments during employment.
Job Descriptions are currently uploaded as PDF's, if for any reason you require the documents in Word Format, please email Contactpeopleteam@vam.ac.uk with your request.

Victoria & Albert Museum