Field Resource Controller

ECS Resource Group

  • Leicester
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job DescriptionField Resource ControllerLocation: Broughton Astley (Onsite 5x days per week)Rate: £190 per dayThe Field Resource Controller will assist in scheduling, dispatching, and monitoring field operatives to ensure timely and effective deployment as well as contacting and liaising with end-users. This role requires strong organisational skills, clear cross-functional communication and the ability to work in a fast-paced environment.Scheduling & Dispatch:
  • Call end-customer sites to both arrange and confirm scheduled visits.
  • Maintain and drive schedules for field operatives.
  • Allocate jobs to available field operatives with consideration to capacity and location.
  • Communicate job details clearly and accurately to field operatives.
  • Respond to incoming requests for service from field operatives and end-customers and update schedules accordingly.
Monitoring & Communication:
  • Act as a primary point of contact for field operatives and end-customers, providing support and information and act as escalation point.
  • Supervise team consisting of Field Operatives and Scheduling Coordinators
  • Monitor the progress of ongoing jobs and update relevant systems.
  • Proactively identify, capture and report any potential delays, issues, or discrepancies.
  • Ability to liaise across multiple departments and teams.
Administrative Support:
  • Accurately validate call de-briefing data and manage call closures accordingly within the toolset.
  • Assist in preparing reports on field activity, job completion rates, and other key metrics.
  • Perform other administrative tasks as assigned to support the field operations team.
  • Interact with clients to confirm appointment details or provide basic updates, under supervision.

ECS Resource Group