Patient Administration Clerk

Medinet UK

  • Lisburn
  • Permanent
  • Part-time
  • 28 days ago
Hours: Part-time (20 - 30 hours per week)Who we areMusgrave Healthcare are one of Northern Ireland’s leading private healthcare providers delivering high quality elective care to the NHS. We are committed to continuous service development, ensuring a seamless, compassionate experience for every patient.Your day in the life of a Patient Administration ClerkAs a Patient Administration Clerk, you will play a vital role in our organisation. Your day-to-day focus will be on coordinating all patient pre-assessment and surgery bookings and supporting the smooth running of our admissions process. You will act as the primary point of contact for patients, consultants and GPs, ensuring clear communication and an exemplary patient experience at every stage.Key Responsibilities
  • Contacting patients to schedule pre-operative assessments, surgery dates and follow-up reviews.
  • Serving as the accessible liaison for patients, consultants and primary care providers, handling enquiries with professionalism and empathy.
  • Accurately registering and maintaining patient electronic records.
  • Generating and dispatching patient letters, detailing the admission times, locations, dates, and pre-procedure instructions.
  • Monitoring and updating internal spreadsheets to track bookings, cancellations and capacity.
  • Demonstrating flexibility and compassion, contributing ideas for service enhancements that improve patient satisfaction.
About You
  • Strong administrative and organisational skills, with meticulous attention to detail.
  • Excellent verbal and written communication, able to convey complex information clearly.
  • Proven ability to manage multiple tasks and priorities in a fast‑paced environment.
  • Empathy and patience when dealing with patients and healthcare professionals.
  • Proficiency with database or patient administration systems; PAS experience is a plus.
  • Team player who thrives on delivering high‑quality customer service.
What We Offer
  • Competitive salary and benefits package.
  • Structured induction and ongoing professional development.
  • Supportive, multidisciplinary team and a positive working environment.
  • Opportunity to contribute to service improvements and shape the patient journey.

Medinet UK