IT Supervisor

Dunbia

  • Launceston, Cornwall
  • Permanent
  • Full-time
  • 17 hours ago
Overview:About UsThe Dawn Meats Group is one of Europe’s leading food processing companies and operates as Dunbia in the UK. This is an exciting opportunity to join a company who have a desire to produce better food naturally.The OpportunityWe are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service.What We Offer
  • Competitive Salary
  • Company Laptop & Mobile Phone
  • Paid Holidays
  • On-site Parking
  • Life insurance policy
  • Employee Assistance Program
  • Pension Scheme
Apply TodayIf you’re ready to take on a dynamic role in a busy IT environment and contribute to the success of a leading food production business, we’d love to hear from you.Dunbia – Naturally Better Responsibilities:
  • Lead the implementation of Group IT initiatives at site level.
  • Manage and maintain IT infrastructure including networks, servers, and security systems.
  • Diagnose and resolve system issues promptly to minimise downtime.
  • Provide expert support for hardware and software (PCs, laptops, printers, phones).
  • Configure and install IT solutions and manage user accounts, backups, and security.
  • Ensure production systems and factory terminals are fully operational.
  • Collaborate with Maintenance to replace failed hardware and restore functionality.
  • Configure new products on factory terminals and ensure label compliance.
  • Plan and execute system upgrades with minimal disruption.
  • Evaluate software updates and consult with production teams on added functionality.
  • Promote proper hardware care and barcode quality standards.
  • Act as the primary on-site IT contact, offering guidance and training to users.
  • Foster strong relationships across departments and support basic IT needs.
  • Uphold help desk KPIs and deliver exceptional customer service.
  • Manage resolution of business-critical system issues and communicate updates.
  • Participate in cross-functional projects (IT, LEAN, telecoms).
  • Collaborate with IT Management on policies, systems, and innovation.
  • Manage IT procurement within budget and Capex guidelines.
  • Prepare reports and summaries for site leadership.
  • Champion continuous improvement and manage IT system changes.
  • Provide emergency IT support outside standard hours when required.
Qualifications:About YouEssential Skills & Experience:
  • Previous experience in IT support within a production or manufacturing environment.
  • Strong technical knowledge of networks, servers, and security systems.
  • Familiarity with hybrid cloud, data centres, and on-site technologies.
  • Excellent communication skills and fluency in English.
  • Strong time management and prioritisation skills.
  • Ability to work independently and collaboratively in a fast-paced setting.
Technical Skills
  • Help Desk Support & Management
  • Windows Environment Administration
  • Call Management Systems
  • Network & Printer Support
INDMPNo company sponsorship is available to overseas applicants for this position

Dunbia