Homeowner Services Officer

Abri

  • Bracknell, Berkshire
  • £36,986 per year
  • Permanent
  • Full-time
  • 6 days ago
We're delighted to be recruiting for a Assistant Homeowner Services Officer to join our exciting Specialist Residential Services team.This is a permanent role based in Western Peninsula office in Bracknell.Your main purpose will be to support and deputise for the Homeowner Services Officers by providing first point of contact for customers, covering responsibilities where needed and offering customers a seamless, knowledgeable service.You will confidently manage and oversee the processing of consents and applications in accordance with lease agreements, providing expert advice to customers.You’ll be the lead and point of contact for all QLTA and Section 20 consultations, co-ordinating and producing documents in line with government legislation. This will include supporting the business with expert advice and training where required.A well as providing administrative support for the Homeowner Services team, you’ll collaborate with in-house and external solicitors on the processing of the Landlord Management Packs in relation to the sale of leasehold and freehold properties.Knowledge, skills and experience requiredYou’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation effecting these customers (in particular the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act).You’ll have demonstrable knowledge and experience of applying Leasehold law relating to Section 20 and QLTA consultations, assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.For more information, please take a look at the job description below.Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.More information about Abri and our strategic objectives can be found at .

Abri