Senior HRIS Technical Analyst

Collinson Group

  • London
  • Permanent
  • Full-time
  • 2 months ago
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.Are you a Workday expert with a passion for solving complex problems and supporting business-critical systems?We are now looking for a Senior HRIS Technical Support Analyst to join our Business Applications team, where you will play a key role in managing, maintaining, and optimising our global HR technology landscape.In this hands-on technical role, you will act as a systems expert and key support partner to HR, focusing on Workday and its integrations. From ensuring seamless system performance to driving process automation, your contributions will help shape the future of our people technology.Key Responsibilities
  • Act as the technical subject matter expert for Workday and HR systems across the business.
  • Provide 2nd and 3rd line support for HRIS users, translating business needs into technical solutions.
  • Own the deployment of configuration and code changes across non-production and production environments.
  • Maintain and enhance system integrations using EIB, Workday Studio, Web Services (REST, SOAP), and related APIs.
  • Manage technical aspects of Workday modules including HCM, Compensation, Absence, Learning, Talent, and Reporting.
  • Lead technical support during system upgrades, enhancements, and vendor-led bug fixes.
  • Ensure data integrity, security, user access, and compliance across platforms.
  • Support the HR team with advanced reporting, dashboards (BIRT), and data analysis.
  • Explore and apply AI capabilities within Workday to improve automation and efficiency.
  • Collaborate cross-functionally to identify and implement system improvements.
  • Maintain strong vendor relationships and liaise effectively with the Senior HR Applications Analyst.
What we are looking for:
  • Significant hands-on Workday experience across key modules and integrations.
  • Deep technical understanding of Workday architecture, configuration, and custom reporting.
  • Strong skills in XML, XSLT, EIB, Workday Studio, and data transformation tools.
  • Experience managing Workday system environments and integrations in cloud environments.
  • Ability to troubleshoot complex issues and deliver scalable solutions.
  • High proficiency in Excel and solid SQL/data reporting experience.
  • Awareness of data privacy and compliance considerations in HRIS environments.
  • Experience with Workday data conversion from legacy systems is highly desirable.
  • Strong communication and stakeholder engagement skills.
  • A collaborative, solution-focused mindset with high attention to detail.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us at

Collinson Group