Are you friendly, organised, and ready to be the welcoming face of our growing team at Cumbria Health? We're looking for a part-time Receptionist to join us at Glenridding Health Centre, Glenridding, situated in the beautiful Lake District!There are 20.5 hours available across 5 days, Monday to Friday.We're looking for someone reliable, flexible, and a true team player who enjoys working with the public. In this role, you'll need to work independently while demonstrating a high level of confidentiality, sensitivity, discretion and empathy.As part of our reception team, you'll play a vital role in delivering exceptional support to our patients. We take pride in being responsive, understanding, and doing everything we can to meet the needs of those we serve. If you share these values, you'll fit right in with our caring, inclusive, and friendly team.Join us and be part of a workplace where kindness and respect are at the heart of everything we do.Closing Date: 09 September 2025WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been receivedPlease note that we are unable to offer an Employer Sponsored Visa for this role.Main duties of the jobThe post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to GP practice reception which will include working hours between 8.00am-6.30pm Monday to Friday and occasional Saturdays.At all times, Cumbria Health will deliver a service that is in line with our values:Clinically Focussed: Everything every one of us does is for the patientResponsive: We listen and we respond quickly in a patient focussed wayOne Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community TrustsHigh Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient careGrowth & Sustainability: With our strong roots we will continue to thrive and growCommunities: Connecting and engaging to meet local needsAbout usCumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.Listen to your heart. Have the work life balance you'd love.DetailsDate posted26 August 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternPart-timeReference numberB0554-25-0095Job locationsGlenridding Health CentreGlenriddingPenrithCumbriaCA11 0PDJob descriptionJob responsibilitiesThis list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.1. To be the first point of contact for patients arriving at the Treatment Centres.2. Processing confidential patient information to pass to Clinicians3. Contacting patients with appointment times.4. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.5. Alerting Emergency Services in the event of an emergency and/or gainhelp from within the department.6. Gain an understanding of coordinating workload to capacity.7. Carrying out equipment checks and reporting issues to the Control Room Supervisor.8. To work autonomously, managing own workload effectively referring to line manager when necessary.9. To adhere to all CUMBRIA HEALTH Policies and Procedures10. Participate and ensure own on-going development11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security12. Undertake any other activities deemed appropriate and necessary by the organisation.Job descriptionJob responsibilitiesThis list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.1. To be the first point of contact for patients arriving at the Treatment Centres.2. Processing confidential patient information to pass to Clinicians3. Contacting patients with appointment times.4. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.5. Alerting Emergency Services in the event of an emergency and/or gainhelp from within the department.6. Gain an understanding of coordinating workload to capacity.7. Carrying out equipment checks and reporting issues to the Control Room Supervisor.8. To work autonomously, managing own workload effectively referring to line manager when necessary.9. To adhere to all CUMBRIA HEALTH Policies and Procedures10. Participate and ensure own on-going development11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security12. Undertake any other activities deemed appropriate and necessary by the organisation.Person SpecificationQualificationsEssential
GCSE English and Maths (or equivalent)
Desirable
ECDL or equivalent
NVQ Business Administration
Skills and AptitudesEssential
Excellent oral and written communication skills
Excellent telephone manner
Ability to prioritise & manage own workload
Friendly, helpful and can do approach
Ability to carry out work accurately to specified deadlines
Close attention to detail
Excellent organisational skills
Ability to work on own initiative
Able to work under pressure
Able to maintain a high level of confidentiality
KnowledgeEssential
Intermediate computer skills
Desirable
Previous experience working within the NHS.
Previous experience in a similar role.
Personal CircumstancesEssential
Positive
Confident
Well organised
Good team player
Flexible
Ability to build rapport and effective relationships at all levels
Demonstrate initiative
Ability to maintain workload in a sometimes busy and demanding environment
Other requirementsEssential
Willingness to undertake further training
Person SpecificationQualificationsEssential
GCSE English and Maths (or equivalent)
Desirable
ECDL or equivalent
NVQ Business Administration
Skills and AptitudesEssential
Excellent oral and written communication skills
Excellent telephone manner
Ability to prioritise & manage own workload
Friendly, helpful and can do approach
Ability to carry out work accurately to specified deadlines
Close attention to detail
Excellent organisational skills
Ability to work on own initiative
Able to work under pressure
Able to maintain a high level of confidentiality
KnowledgeEssential
Intermediate computer skills
Desirable
Previous experience working within the NHS.
Previous experience in a similar role.
Personal CircumstancesEssential
Positive
Confident
Well organised
Good team player
Flexible
Ability to build rapport and effective relationships at all levels
Demonstrate initiative
Ability to maintain workload in a sometimes busy and demanding environment
