Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response.What we offerCompetitive salaryPermanent, full time contract (Mon-Fri working week)25 days of Annual Leave plus Bank Holidays & Holiday Buy Back optionPension (up to7% employer match)Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security productsDedication to safety through our Zero Harm policyAccess to business resource groupsHow you will do it:Overall Engineer schedulingEngineers Utilisation (Time & Attendance)Engineer Planner ManagementEngineer Timesheet ProcessingRaising Jobs – Maintenance, Quoted & ReactiveParts OrderingCommunicating with Customers (Verbally and in Writing)Obtaining Customer POs, Accounts Receivable / Payable ManagementMaintaining Customer KPIsCustomer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)WIP ManagementMaintaining Engineer Training MatrixEHS ManagementFGAS Legislation ComplianceWhat we look for - essential:Strong organisational skillsFocus on customer engagement & managementAbility to prioritise workloadCapable of working without documented procedures and with limited supervision.A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a teamA willingness / ability to adapt and learn in an ever-changing environmentWhat we look for – preferred:Experience in a similar environmentTechnical knowledge / backgroundJoin our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!#LI-DC1#LI-Onsite
