IT Support Apprentice

QA Apprenticeships

  • Bristol
  • £26,208 per year
  • Permanent
  • Full-time
  • 1 month ago
About Squarcle:Squarcle is a growing strategy and operations consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people-first culture. Unlike many consultancies, Squarcle is as equally dedicated to delivery as it is to design.The Technology department is led by the Head of Technology Services (HoT) and provides technology strategy and operational advice and analysis. Our clients most frequently operate within a fast-moving global environment in the Defence sector. Teams are made up of subject matter experts that work to a manager to deliver client and internal Squarcle mandates. Whether together or independently, onsite, or remotely team members will work with clients on their most complex and exciting technology challenges.Squarcle is committed to equality and diversity and our aim is to build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence.Overview:
The IT Support Apprentice reports to Squarcle’s IT Manager. Main duties include supporting the IT Manager in configuring, maintaining, securing and supporting the business's internal environments (MS Azure / Office365, networks etc). Additionally, the apprentice will provide hardware support for colleagues’ laptops and peripherals. Whilst enrolled on the apprenticeship, and throughout their early career, progress is closely monitored with coaching, training and support provided to help them achieve their long-term career goals with Squarcle.Responsibilities:
  • Configuration, maintenance, security and support of Squarcle’s IT eco-system (hardware, software, networks).
  • Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook).
  • Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity.
  • Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors).
  • Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose.
  • Working with the IT Manager to identify areas for improvement of Squarcle’s internal IT provision.
  • Supporting the IT Manager through accreditation cycles (e.g., Cyber Essentials, CE+, DART, ISO standards).
  • Communicating and collaborating across the business to fully understand evolving requirements for internal and project IT provision.
  • Contribute to continual service improvement initiatives.
  • Support the configuration and sustainment of companies Dev Sec Ops Azure domains.
Required skills:
  • Interest in maths, science, or technology.
  • Interest in IT provision.
  • Excellent, clear, and concise verbal and written communication skills.
  • Strong research capability (e.g., ability to probe, ask questions and find answers).
  • Initiative and self-motivation.
  • Strong sense of ownership over work, driven to achieve committed milestones.
  • A team player, dedicated to the success of the team.
  • High degree of emotional intelligence to effectively work with diverse clients and teams.
  • Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a security check.
Entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website.Working hours:
40 hours per week, though these will vary week to week depending on business need.Benefits:
  • Internal training and Udemy license.
  • 26 days holiday including your birthday (rises to 27 days in year three and 28 in year seven).
  • Extra 5 days holiday for 5 and 10 year work anniversaries.
  • Option for unpaid leave.
  • £1000 recruitment referral bonus.
  • On-the-spot rewards (performance-related).
  • Milestone and life event hampers.
  • Cycle to work scheme.
  • Additional holiday for Reserve Forces and CFAV.
  • Annual development trip.
  • Funding for mutually beneficial qualifications (considered case by case).
  • Private medical insurance.
  • 3% employer pension contribution.
  • Discounted travel through funded rail cards.
Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Interested? Apply now!

QA Apprenticeships