Store Manager | Lookfantastic
- Bristol Area
- Permanent
- Full-time
Role DescriptionThe Store Manager is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience.Service
- Ensure the store maintains a best in class level of customer service by delivering a personalised service to all customers.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind.
- Lead the team to achieve set retail financial goals and KPI's.
- Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
- Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
- Plan and exceptionally execute events, both internally and externally, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.
- Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ.
- Lead by example on the shop floor at all times. Engage and inspire the in store team daily to deliver world class service.
- Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
- Develop top talent in the store and hold regular 1-2-1's with the whole team with confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.
- Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage.
- Plan rotas to best support business needs within payroll budget. Adapt rotas as necessary during peak periods.
- Recruit with urgency and network locally to build connections for future talent.
- Adhere to all procedures and H&S regulations.
- Ensure perfect store standards including top hygiene standards in all areas.
- Ensure correct execution of all VM updates for all brands.
- Strong communication to the team, HQ and all brand representatives.
- Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
- Managing LP through security requirements and monitoring strategies - including overseeing daily/weekly stock counts and regular audits.
- Experience of retail management essential.
- Minimum 2 years beauty/fragrance experience essential.
- Experience working in a FSS environment preferred.
- Highly organised with strong communication skills.
- Full availability including weekends and bank holidays is imperative.
- Experience of using Excel, Outlook and Teams.