Guest Experience Manager

The Doyle Collection

  • Kensington, West London
  • £32,130 per year
  • Permanent
  • Full-time
  • 5 days ago
We are looking for a passionate and skilled leader to join our Front Office team at The Kensington Hotel.This role is a perfect fit for someone who thrives on creating an exceptional experience for every guest, inspiring a team to be their best, and navigating the fast-paced world of luxury hospitality with grace and confidence.If you're ready to make a real impact and take the next step in your career with a team that values your skills and dedication, we encourage you to apply. We are looking for a skilled Guest Experience Manager to work within our Front Office team. We are looking for someone that will:
  • Be focused on delivering outstanding service to every guest in the hotel.
  • Be totally flexible in performing duties assigned and throughout the hotel as required.
  • Be an extension of the executive team, ensuring standards, training and smooth operations as well as effectively dealing with any emergency situations, that may arise.
  • Take responsibility for the management of the overall bedroom inventory on any given day.
  • Ensure the house is balanced, minimize complimentary upgrades, and maximise the opportunity for paid upsells.
The Perks of working for The Kensington Hotel:
  • TripAdvisor Incentives
  • Upselling incentives
  • Holiday allowance increasing with length of service up to 25 days
  • Free meals on duty
  • 50% discount when dining with The Doyle Collection
  • Discounted rates when staying in our hotels
  • Training dedicated to personal development
  • Cycle to work scheme
  • Discounts in selected stores and online shops
  • Life Insurance and Company Pension
  • Complimentary uniform and dry cleaning
  • One paid volunteering day per year
  • Free access to the Employee Assistance Programme
  • Hotel Incentives and rewards
  • Staff summer parties, Christmas parties and regular team get togethers
  • Refer a Friend bonus scheme
The Kensington, LondonThe Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.The Doyle CollectionThe Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

The Doyle Collection