Senior Product Manager

Zapp

  • London
  • Permanent
  • Full-time
  • 2 months ago
Location: Vauxhall, London (Onsite, 5 days/week)About ZappZapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.About the RoleAs a Senior Product Manager, you'll own the end-to-end product lifecycle for one or more core pillars of our grocery delivery platform - such as fulfilment, category management, consumer app, partner experience, or inventory systems. You'll work closely with cross-functional teams to shape product strategy, drive execution, and deliver delightful and scalable experiences in a high-paced environment.You'll thrive here if you're obsessed with customers, love solving complex problems, and move fast without breaking things that matter.Responsibilities
  • Define and drive the product vision, roadmap, and execution for your product area aligned with business goals. Balance short-term execution with long-term platform thinking.
  • Own the end-to-end product development lifecycle - from discovery to launch and iteration.
  • Translate business needs into best-in-class product design solutions and user stories.
  • Leverage customer insights and operational data to identify pain points and develop new opportunities.
  • Collaborate cross-functionally with engineering, design, commercial, operations, and analytics to deliver seamless and intuitive user experience.
  • Lead stakeholder communication and ensure alignment across teams.
  • Establish and track KPIs to evaluate product performance and inform future iterations.
Requirements
  • 5+ years of product management experience, ideally in fast-paced B2C or logistics/operations-heavy environments.
  • Experience owning complex products with multiple stakeholders and dependencies.
  • Experience in mobile products and/or building core platforms or internal tools that support multiple user experiences is preferred.
  • Strong quantitative skills, structured, systems-thinking mindset-able to break down ambiguous problems into actionable solutions.
  • Ability to align cross-functional stakeholders across Ops, Engineering, Commercial, and Exec teams with clear product narratives and roadmaps.
  • Excellent communication, prioritisation, and project management abilities.
  • Bonus: Experience in retail/grocery, e-commerce or marketplaces. Previous startup or rapid-scaling company experience is a plus.
BenefitsOpportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.Of course we also offer:
  • Competitive salary & equity package.
  • 25 days of annual leave plus bank holidays.
  • Private Health Insurance.
  • Extended sick pay and maternity/paternity leave pay.

Zapp