Service Delivery Manager
AddSecure
- Northampton
- Permanent
- Full-time
- Experience of monitoring Service Level Agreements/Targets
- Excellent written and verbal communication skills
- Excellent ability to organise and prioritise
- Analytical and statistical skills
- Telematics and/or Temperature Controlled Storage and Distribution experience is desirable
- Managing the performance of services, measuring and reviewing them against service level targets, ensuring quality and identifying opportunities for improvements
- Manage communication and relationships with stakeholders
- Act as an escalation point for exception situations related to our services
- Capturing service delivery issues and liaise as appropriate with all those within Service Management responsible for delivering services, including process owners. Building good relationships with all internal teams will be a crucial part of the role
- To make sure that any 3rd parties involved in service delivery are delivering as expected/contracted.
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met
- Measuring and Service Level Reporting
- Creation and production of reports and KPIs
- Planning Service Reviews and facilitating meetings.
- Ensure the service management tools are fully exploited to the maximum benefit of their users and customers.
- Work closely with peers within the department to improve overall performance
- Ensure projects are delivered within scope, budget and time
- Create and maintain project documentation
- Assist the Head of Support Services with other duties as required
- Competitive salary
- Private medical insurance for you and your family
- Life assurance
- Group Income Protection
- 25 days annual leave plus UK bank holidays
Would you like to take part in our journey? We look forward to receiving your application. Apply easily by attaching a CV and answering a few questions. Submit as soon as possible - we interview candidates on an ongoing basis.We work competence-based throughout the process, and this includes work psychological tests, interviews, and reference taking. For this reason, we use Alva Lab's assessment methods to help us identify candidates most likely to thrive and fit the role.We conduct background checks on all our employees, and you need to be eligible to work in [country].#IoT #alarms #transport #AddSecureis a leading European provider of secure IoT connectivity and end-to-end solutions. We help customers optimize their operations, drive business value, and secure vital functions.By combining connected, data-driven, and sensor-based solutions with best-in-class expertise, we meet our customers’ needs regardless of industry. We provide both managed services and connect any device in need of secure communications and data transfer. Imagination is the only limit.Our secure IoT solutions are used within the areas of buildings, alarms, transportation and logistics, personal safety and security, health care, construction, municipalities, schools, rescue services, power grids, and more.AddSecure’s headquarters is in Stockholm, Sweden. Our main market is Europe, yet we serve customers worldwide. With over 1,000 employees, we help make the world safer, smarter, and more sustainable.