Technical Support Engineer
- London
- Permanent
- Full-time
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
- Fortinet: Elite VIP Program - one of only 2 in the UK
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
- Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
- On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
- Daily checks and management, monitoring of on-site equipment.
- Triage and log tickets with 3rd party vendors.
- Assist with the installation and support of network equipment at customer's premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
- In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
- Previous experience working as on-site IT engineer or on a busy Service Desk
- Must have the right to live and work in the UK.
- Must meet Security Clearance vetting requirements as this is a requirement of the role.
- Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance