Operations Engineer
- London
- £40,500-50,500 per year
- Contract
- Full-time
CONTRACT TYPE: 12 Month Attachment / Fixed Term Contract - Full Time - Shift
DEPARTMENT: Technology Operations
LOCATION: London - New Broadcasting House
PROPOSED SALARY RANGE: £40,500 - £50,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.PURPOSE OF THE ROLEEngineering Operations is part of BBC Engineering. The department actively helps BBC programme makers create and deliver great content across Radio, TV and Online.Engineering Operations is principally responsible for supporting live and recorded programme output all day, every day. As a support department our role is to make life as easy as possible for those using the BBC's technology, while minimising the amount of licence fee that is consumed in doing so.WHY JOIN THE TEAMOur teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.This dayside role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.YOUR KEY RESPONSIBILITIES AND IMPACTThe prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of: 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.Work involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.YOUR SKILLS AND EXPERIENCEAs an Operations Engineer, you will have:
- Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
- Strong experience of supporting Microsoft Windows Workstation Windows 7 and 10 in an operational business environment.
- Strong experience of troubleshooting software and hardware issues on Windows based desktops and laptops.
- Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.
- Knowledge of support centre call logging systems.
- Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.
- Experience of training novice users in operating technical equipment and software applications.
- Experience managing Network issues
- Knowledge of Windows & Mac OS
- Experience using Cool Edit/Adobe Audition
- Knowledge of Apple IOS in a support environment
- Ability to support remote workers using a number of applications.
- An understanding of the use of content management systems in large internet sites.
- Strong understanding of Intel based hardware.
- Knowledge and understanding of security issues in a large corporate networked environment.
- Knowledge of TCP/IP over Ethernet networks
- Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
- Excellent career and professional development.
- Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
- A values-based organisation where the way we do things is important as what we do.
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