Aftersales Manager

Perfect Placement

  • Southport, Merseyside
  • £45,000-70,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Aftersales Manager Required in Southport
  • Working Hours: Full-time, Monday to Friday + Saturday rota
  • Salary: Circa £45,000 basic & circa £70,000 OTE (negotiable)
Our client, a leading and well-established automotive retailer, is looking to recruit a professional and experienced Aftersales Manager to lead their dynamic team in Southport. This is a fantastic opportunity to join a forward-thinking organisation that values its employees and invests in their career progression and wellbeing.As an Aftersales Manager, you will play a pivotal role in overseeing the service, parts, and workshop departments, ensuring the highest levels of customer service and operational efficiency. You'll be joining a reputable dealer group known for its commitment to employee development, community values, and long-term career prospects.Key Responsibilities for the Aftersales Manager:
  • Manage and support aftersales teams including service advisors, technicians, and parts staff
  • Monitor departmental performance against set KPIs and budgets
  • Deliver exceptional customer service, both face-to-face and over the phone
  • Identify and implement strategies for continuous improvement
  • Coach, mentor, and develop your team to achieve targets
  • Ensure compliance with health & safety and industry regulations
  • Work closely with other departments to enhance the customer journey
Requirements for the Aftersales Manager:
  • Proven experience in an automotive aftersales leadership role
  • Strong knowledge of the motor trade, ideally within a franchised dealership environment
  • Excellent communication and organisational skills
  • Ability to manage and motivate teams effectively
  • Methodical and analytical approach to problem-solving
  • Capability to handle multiple priorities and meet tight deadlines
Benefits for the Aftersales Manager:
  • 33 days holiday (including bank holidays)
  • Employee retail discounts
  • Discounts on vehicle purchases and servicing
  • Company pension scheme
  • Cycle-to-work scheme
  • Life assurance (with the option to enhance cover)
  • Access to 24/7 healthcare professionals
  • Paid volunteering day
  • Training, development, and progression opportunities
  • Flexible working arrangements considered
  • Company share scheme
  • Friend referral bonus scheme
If this Aftersales Manager role interests you and you would like to find out more, or you're exploring other automotive opportunities in your area, please contact Cecily at Perfect Placement UK Ltd.Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

Perfect Placement