Luxury Property Management Lead
- Westminster, South West London
- £45,000-55,000 per year
- Permanent
- Full-time
Salary: £45,000-£55,000 + Discretionary Annual Bonus
Start Date: ASAP
Type: Full-Time, Permanent- Monday - Friday 9am - 6pmAbout UsOur client is a boutique property company focusing on development and management of luxury property. The company oversees a prestigious portfolio of residential properties in Prime Central London, including Knightsbridge, South Kensington, and Belgravia. They manage a portfolio of circa 35 units, offering a personalised and high-standard service to high-net-worth individuals (HNWI).The RoleThey are seeking a highly experienced and proactive Property Manager to lead the department; however this role does not include managing a team as you will be the sole Property Manager. Reporting directly to the CEO, this is a replacement role for someone ready to take full control of a premium residential portfolio, delivering day-to-day operational excellence and a responsive, client-focused approach. We are looking for a property manager that will care for this portfolio.This is a full-time, office-based position, but regular property visits are essential to the role and out-of-hours emergency response is required.Key Responsibilities
- Oversee marketing of properties and instruct sub-agents
- Liaise with agents regarding offers and prospective tenants
- Review and assess tenant referencing
- Regularly inspecting properties to ensure they are presentable
- Manage all statutory requirements and safety compliance across properties and buildings
- Coordinate regular block cleaning and maintenance schedules
- Maintain tenant relationships and manage any issues that may arise
- Manage check-in and check-out processes with inventory clerks
- Organise and oversee end-of-tenancy works
- Deposit handling
- Ensure all legal property / tenant requirements and inspections are met
- Prepare and manage property budgets and financial reporting
- Oversee ongoing block and building management
- Carry out any tenancy renewals
- Minimum 7 years of experience in residential individual property management in central London
- Strong understanding of lettings and management processes including compliance
- Experience dealing directly with HNWIs in a high-expectation service environment
- Preferred: ARLA qualified (or working towards)
- Comfortable using property management software (Arthur experience a plus, not required)
- Attention to detail with a professional manner
- Excellent written and verbal communication
- Calm and efficient conflict resolution
- Impeccable attention to detail and organisational skills
- Proactive customer service mindset
- Competitive salary: £45,000-£55,000
- Annual discretionary bonus (based on company and individual performance)
- 20 days holiday, increasing by 1 day for each year of service (up to 25 days)
- Health insurance available