
Outreach Worker
- Sandown, Isle of Wight
- £16,386-17,248 per year
- Permanent
- Part-time
- To assess the needs of each client, helping to develop their individual support plan to achieve their goals
- To produce and regularly review comprehensive client-based risk assessments
- To manage a caseload of clients on a one-to-one basis, providing personalised, intensive support via assertive outreach to long-term rough sleepers in the local area
- To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
- To work with individuals to create clear housing plans, and to support individuals to access support services around health and wellbeing, money, benefits and housing
- To engage and support rough sleepers on the street working alongside local health care teams
- To help keep clients safe by reducing their contact with police and emergency services
- To identify barriers to accessing maintain safe tenancies and prevent eviction
- To attend community meetings and presentations with managers to support additional funding
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role will require you to work early mornings and/or weekends
- This role will require you to lone work
- Strong communication skills, both verbal and written
- Clear verbal and written English
- Good keyboard skills for data inputting
- Good working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Ability to self-motivate as you will work on your own
- Effective team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
- Experience of managing a caseload of clients
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of risk assessment and person-centred, outcomes-based delivery