Operations Supervisor

East Midlands Railway

  • Nottingham
  • £41,876 per year
  • Permanent
  • Full-time
  • 6 days ago
2023-675-R2We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful and the Operations team make a crucial contribution to this. Eight times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.We have an outstanding opportunity to join the Talent Pool for an Operations Supervisor based in the Nottingham team. Our Operations supervisors take great pride in providing excellent customer service at all times whilst leading and managing the day to day operations of train movements.The key responsibilities of this role include but are not limited to:
  • Ensuring the efficient operation of the train service
  • Minimise any delay to train services whenever possible, especially at times of disruption using proactive measures
  • Deliver a great customer experience at all times, by coordinating train Crews and station teams with detailed train running plans and to ensure a controlled approach to service recovery
  • Assist the Station teams with train dispatch
  • Designated person in charge of evacuation of the station in the event of an emergency.
Please note, this role will involve working a variety of shifts including earlys, lates, nights and weekends.This is a safety critical role, if you do not already hold this competency, testing and training will be provided. Offers made to successful candidates are subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening.**You must live within 60 minutes' commute of Nottingham to be eligible for this role**In addition to the competitive salary, you will also enjoy a wide range of benefits including a fantastic pension scheme, free travel on the EMR network, discounted travel with other rail operators and discounted EMR train tickets for your friends and family.

East Midlands Railway