Customer Service Advisor

Time Recruitment Solutions

  • Bury, Cambridgeshire
  • £25,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Customer Service AdvisorLocation: BurySalary: £24,000 - £25,000 + 10% Annual BonusWorking Hours: Monday to Friday, Office HoursCompany OverviewAt our company, we believe in creating a workplace that empowers and supports our employees. We are passionate about helping people, building real connections, and promoting growth within our company.Position OverviewWe are currently hiring a Customer Service Advisor to join our team. This position is ideal for someone who is looking for a role where they can make a difference and be supported by a friendly and approachable team.Why You'll Love Working Here
  • Supportive Environment: Our managers are approachable, supportive, and genuinely invested in your success.
  • Feel-Good Perks: Enjoy a free on-site gym, healthy and delicious breakfast and lunch options, and no stress about parking.
  • Real Team Spirit: Our team members have been with us for an average of 2+ years, demonstrating our positive and inclusive work culture.
  • Work-Life Balance: We believe in the importance of work-life balance and promote monthly social events, from brunches to bowling, to keep our team connected and happy.
  • Career Growth: We offer fast promotions, with our future managers levelling up twice in 2 years, providing opportunities for career progression.
Responsibilities
  • Communicate with existing business customers through phone, email, and web chat.
  • Process account updates, payments, and address any customer queries with a positive attitude.
  • Ensure that every customer feels heard, helped, and satisfied with our services.
  • Collaborate with other departments to maintain efficient operations.
Requirements
  • Friendly and positive attitude.
  • Prior customer service experience, even if only a few months.
  • Excellent communication skills and a team-oriented mindset.
Benefits
  • Competitive salary: £24,000 - £25,000 base + 10% bonus (up to £27,500 total!)
  • 25 days holiday + bank holidays.
  • Free daily breakfast and lunch options.
  • On-site gym and free parking.
  • Monthly incentives and recognition for outstanding performance.
Are you ready for a job that fits your lifestyle and career goals? Apply now and start looking forward to Mondays again!

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