Helpdesk Operator
- Kent
- £14.50-16.70 per hour
- Permanent
- Full-time
- Answer incoming calls in a prompt and polite manner, assisting callers with their requests, logging the call, or directing the call accordingly.
- Operate the internal bleep system and radios.
- Undertake any duties deemed necessary to promote the effective and efficient operation of the department.
- Participate where required in the production of ad hoc reports.
- Participate in the regular maintenance of systems and ensure all calls/tasks are completed in line with company and Trust policies and procedures.
- Ensure all calls/tasks are distributed effectively to the appropriate person and/or department.
- Implement the appropriate procedures in the event of a major incident, bomb, fire, cardiac arrests, and other notified emergencies in accordance with Trust and Company procedures.
- Ensure confidentiality, privacy, and dignity are maintained at all times in accordance with the Data Protection Act and in line with Company and Trust policy.
- IT literate with MS Office (Word, Excel, Outlook).
- Experience with MRI Evolution (Concept).
- Call centre experience (essential).
- Able to use all mechanical and electrical equipment safely and correctly, following appropriate training.
- Maintain a clean, neat, and tidy appearance, complying with Company & Trust uniform and hand care guidelines and high standards of personal hygiene.
- Participate as required in regular team meetings, training, performance reviews, job chats, return-to-work discussions, and cooperate with accident and other investigations.
- Engage in the process to identify personal development and training needs and attend agreed training programmes.