Senior Customer Operations Manager

Michael Page

  • Birmingham
  • £55,000 per year
  • Permanent
  • Full-time
  • 7 hours ago
  • Apply easily
Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role.This is a fast-paced environment where you'll be a critical support to the CEO and senior team - ensuring the smooth running of a busy dealership and operational site.What you'll be doing:
  • Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
  • Drive efficiency and performance within the workshop and dealership.
  • Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity.
  • Balance cost control, efficiency, and quality - making processes practical, quick, and effective.
  • Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy.
Lead a busy automotive operations team and drive performanceProvide hands-on support to CEO during a key stabilization periodWhat we're looking for:
  • Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
  • Strong operational leadership - able to step in quickly and manage existing managers.
  • Commercial mindset - able to improve efficiency and control costs.
  • Resilient, proactive, and able to act quick.
We're seeking an experienced Operational Manager to join a well-established automotive finance and dealership business on a 6-month interim basis, providing hands-on leadership and stability during a key period of change.Interim Operational Manager - 6 months, immediate startLead automotive operations and support CEO, £60k

Michael Page