Travel Customer Support Executive
- Glasgow
- £18,000-25,999 per year
- Permanent
- Full-time
This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email . This role will be working on a small shift pattern Mon-Fri 9am-5.30pm and will include 1 weekend every 4 weeks .
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Within the role of Travel Customer Support Executive you will be responsible for:
-Answer and process queries from customers via phone, email, social media and web chat
-Liaise with customers for post-booking questions, assistance & customer service issues.
-Process and action where relevant, incoming emails from external suppliers
-Ensure bookings are loaded correctly across the booking systems supplier systemsTravel Customer Support Executive skills Required:
-MUST have experience working within a cruise specialist either in the role of cruise consultant or customer service advisor
-Great attention to detail
-Confident checking over documents including invoices and tickets
-Excellent customer service skills
-Ability to prioritise a busy workload and work to deadlinesIf you would like to apply for the position of Travel Customer Support Executive please contact Rachel on 01612384491 and forward your up to date cv to rachel@candm.co.uk