Sales Administrator
- Manchester
- £25,000-30,000 per year
- Permanent
- Full-time
- £25,000-£30,000 Basic Salary
- Generous pension – employer 6%, employee 3%
- 25 days’ holiday entitlement (retaining 3 days for the annual Christmas closure), plus the 8 bank holidays
- An extra day for your birthday
- Discretionary bonus
- Hybrid / flexible working for staff that aren’t required on site or in office every day.
- Staff development and continuous learning focus.
- BUPA Private Medical Insurance
- BUPA Cash Plan and wellbeing Employee Assistance Programme (EAP)
- Mi-Freedom – a bespoke reward and recognition gateway
- Annual Christmas closure between Christmas and New Year (using the reserved days mentioned above)
- UNUM Life Insurance
- Cycle to Work Scheme
- Electric Vehicle Scheme (subject to meeting qualifying criteria)
- Bi-annual company events.
- Manage the customer journey from order to installation, ensuring timely bookings.
- Handle contract renewals and retentions, working to hit target conversion rates.
- Engage with customers who raise cancellations, resolving issues where possible to retain business.
- Prepare renewal reports and support KPI delivery.
- Oversee stock management for customer equipment (routers, extenders, accessories).
- Administer deliveries, returns, and Royal Mail accounts.
- Support office operations including visitor passes and supplies.
- Process VoIP porting requests and manage system notifications.
- Contribute to team meetings, training, and continuous improvement projects.
- Experience in scheduling or administration within a fast-paced environment.
- Confident communicator with strong customer service skills.
- Proficient with Microsoft Office and IT systems.
- Highly organised with the ability to work under pressure.
- Strong negotiation and problem-solving skills.
- Commercially aware, honest, and resilient.
- Positive, adaptable, and able to handle challenges calmly.
- A natural relationship builder with excellent communication skills.