Customer Support Executive

Aeropeople

  • Ramsgate, Kent
  • £30,000 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Job Title: Customer Support ExecutiveSalary: up to £29,000 per annum dependent upon experienceLocation: RamsgateAeropeople have partnered with a global designer and manufacturer of electronic instruments and electromechanical devices who are now looking to hire a permanent Customer Support Executive to be based at their site in Ramsgate.Established more than 60 years ago, the company employ more than 21,000 employees in 35 different countries. They are a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets, recognised as a global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets. As a global manufacturer of electronic instruments and electromechanical devices they offer specialised services for more than 5,000 components over a variety of aircraft systems with capabilities covering aircraft windings, electrical power, hydraulic components, landing gear and safety equipment.Main Responsibilities:
  • Build and maintain strong customer relationships with assigned customer accounts.
  • Resolve customer queries as they arise including account queries and warranties.
  • Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager.
  • Facilitate the resolution of Technical Issues between workshops and customers.
  • Provide information for queries regarding OTD score as required on a weekly basis.
  • Maintain Gross Margin for assigned customer accounts.
  • Communicate Customer Status reports for assigned accounts which require these.
  • Raise WO’s for customers as required.
  • Scan and file Work Packs as completed.
Benefits:
  • Basic salary up to £29,000 dependent upon experience
  • Company pension (6% employer/ 3% employee)
  • Salary sacrifice twice per year
  • 25 days Annual Leave (increases to 26 after 10 years’ service) plus Bank holidays
  • Westfield health allowance towards services of employee’s choosing
  • Career progression available and qualifications/ training funded by company
  • Annual pay reviews as standard/ additional pay reviews through progression
  • Free onsite parking
  • Life Assurance x 4 salary
  • Monthly Wellness Breakfast
  • Employee assistance programme
  • Company days out
  • Charity events
  • Employee discount scheme through pension provider (Aon)
  • Long Service Awards
  • Vouchers to reward non sickness
  • Christmas vouchers
  • Referral bonus (£1,000)
About You:
  • Ability to work well in multidiscipline/cross-functional teams
  • Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
  • Strong analytical, administrative and organisation s

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