Hard Services Manager
- Sunderland
- £55,000 per year
- Permanent
- Full-time
- Oversee all hard FM services across the shopping centre, ensuring statutory compliance, safety, and operational excellence.
- Lead on technical projects, refurbishments, and site improvement initiatives to drive efficiency and best practice.
- Maintain accurate asset records, reporting systems, and site-specific operating procedures.
- Manage budgets to achieve financial targets, control costs, and deliver value for money.
- Develop and maintain strong working relationships with tenants, contractors, service providers, and internal teams.
- Specify, procure, and manage specialist contractors to ensure high-quality service delivery.
- Lead, motivate, and develop staff to achieve personal and collective performance goals.
- Ensure all activities comply with health & safety, environmental, and quality assurance standards.
- Degree (or equivalent) in a relevant technical discipline.
- Strong knowledge and experience in mechanical & electrical services.
- Proven track record managing maintenance contracts, budgets, and contractors.
- Skilled leader with experience in change management, people development, and customer service.
- Excellent communication, interpersonal, and time management skills.
- Confident user of Microsoft Office and knowledgeable in property management.
- Comprehensive understanding of health & safety legislation.
- Self-motivated, able to work independently, with a full UK driving licence.
- IOSH/NEBOSH qualified (or working towards) would be desirable.
- Immediate/short notice period preferred.