E-Commerce Parts Advisor
- Glasgow
- Permanent
- Full-time
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
- Dealing with customer queries through our online platforms or via telephone for orders that have been placed on our website and eBay.
- Speaking with our suppliers regarding orders which are directly shipped to ensure the customer receives the goods in a timely manner.
- Invoicing all orders that are placed on our website/eBay to ensure our warehouse team can arrange delivery of these.
- Managing returns from our retail customers for items which they no longer require.
- Ensuring that we give our customers an efficient and professional experience of dealing with Arnold Clark for future purchases.
- Number vehicle parts using a manufacturer electronic parts catalogue.
- The ability to multi-task and work within a small team
- Strong communication skills for dealing with our customers and suppliers
- Knowledge of using DMS system (Kerridge) for receipting and invoicing orders
- High level of customer service skills for dealing with all parties
- Previous experience of using manufacturer electronic parts catalogues
- Microsoft Excel experience is required but training may be available for right candidate
- Knowledge of working in an e-commerce environment
- Previous role as a parts advisor