
Administrative Support Specialist
- Stirling
- Permanent
- Full-time
- Acting as the first point of contact for customer enquiries via telephone, delivering excellent service with a professional and friendly approach.
- Navigating and updating a Microsoft-integrated CRM platform, to manage client and project data.
- Reviewing technical reports from the Surveying team, ensuring accuracy in spelling, grammar, and formatting before they're sent to clients.
- Entering and maintaining data across various internal databases with precision and consistency.
- Supporting document creation and editing using Microsoft Word.
- Using Excel daily to input data into pre-formatted sheets and apply filters to reports generated by the CRM.
- Creating basic presentations using PowerPoint when needed.
- Excellent written communication and proofreading skills.
- A confident and courteous telephone manner.
- Previous experience working with CRM systems and data entry.
- Solid working knowledge of Microsoft Office, especially Excel and Word.
- Ability to manage multiple tasks and maintain accuracy under pressure.